August 30, 2024
Tuscaloosa VA Federal Credit Union is undergoing a System Upgrade on August 30, 2024. This means that our Core Operating System is changing, and with that, you will experience a change to your in-branch, online, and phone banking. We are confident that this will make doing business with us easier and faster, but, like with any change, there will be things to relearn and get used to. On this page, you’ll find everything you need to know to be prepared for this change:
Tuscaloosa VA Federal Credit Union will be experiencing a system upgrade with a go live date of September 3, 2024. We expect limited Debit Card access August 30,2024 through September 3, 2024. We also anticipate downtime for Online Banking, Audio Banking and our Mobile App.
Important Information
As we prepare to upgrade our system’s software from August 30, 2024, at 4:00 PM CST through September 3, 2024, at 8:00 AM CST, we recognize that you may have concerns about the funds scheduled to be automatically deposited or withdrawn from your accounts. We would like to assure you that, although you will be unable to access your accounts via Teller@Home, Audio Response or our mobile app during this time, our dedicated team will be working behind the scenes to ensure a smooth transition.
We do not anticipate any issues during the scheduled upgrade. However, should you have any questions or concerns regarding your account once we resume normal operations at 8:00 AM CST on September 3rd, please do not hesitate to reach out to us at 205-556-7819.
Please note that BOTH branches will be closing on August 30, 2024, at 4:00 PM CST to accommodate the necessary preparations for the software enhancements.
Thank you for your understanding and support!
Upgraded Online Banking
WHAT TO KNOW:
Starting Tuesday, September 3, 2024, members will be required to re-enroll in our new online banking. Please follow the instructions below to re-enroll the first time you are accessing it. Failure to do so will result in you getting locked out of Online Banking.
LOGGING IN TO ONLINE BANKING:
- Click the “Online Banking Login” button at the top of any page on our website.
- You will need to enroll in It'sMe247 Online Banking by selecting the ‘First Time User’ link, and then follow the onscreen instructions to have a unique code emailed or texted to you.
- Follow the instructions to set up a permanent password, username, security questions, and other settings.
- When the It’sMe247 Favorite Accounts screen appears, you are in!
Helpful hint: A strong password is one that is at least eight characters with a combination of upper and lower case letters, numeric characters, and special characters.
Upgraded Mobile App
NEW APP HIGHLIGHTS
- Statement access in mobile app
- Debit Card controls temporarily disable your debit card right from the app!
AVAILABILITY
Our new Android and Apple Mobile Banking app should be available from the App Store and Google Play shortly after our System Upgrade. We estimate the app to be available no later than 9/16/24. Please be on the lookout for communications about the launch of our new mobile app! Please note: The revamped app, which marks a significant redesign, now features a sleek black logo instead of its previous blue logo, a visual refresh that signals a new era for our organization.
Apple products: update in App Store, make sure to follow first-time log-in instructions
- Depending on your phone's settings, your app may have updated automatically
- You can tell if your app is updated by following these instructions.
- Open the App Store on your Apple device
- Search for "Tuscaloosa VA Federal Credit Union"
- Next to our name, click "Update" (if your app is already updated, the button will say "Open" instead)
Android products: delete app and reinstall in Google Play, make sure to follow first-time log-in instructions
- Delete your current TVAFCU app by long-pressing the app and dragging it to "Uninstall"
- Go to the Google Play Store and search "Tuscaloosa VA Federal Credit Union"
- Tap our App
- Tap Install
FIRST-TIME LOG-IN INSTRUCTIONS
- If you have re-enrolled in Online Banking and signed on successfully since our Upgrade:
- Tap "Sign In" in the upper right or “Accounts” at the bottom of your App screen
- Use the username & password you set up during Online Banking re-enrollment
- If you are locked out, use "Forgot Password" to reset your password only if you have successfully re-enrolled and signed on to the new Online Banking since our Upgrade.
- If you have NOT re-enrolled in Online Banking since our Upgrade:
- Please visit our website at www.TVACU.com
- Click the “Online Banking Login” button at the top of any page on our website.
- You will need to enroll in It'sMe247 Online Banking by selecting the ‘First Time User’ link, and then follow the onscreen instructions to have a unique code emailed or texted to you.
- Follow the instructions to set up a permanent password, username, security questions, and other settings.
Upgraded Telephone Banking
Our new bank-by-phone system, CU*Talk will be available on September 3, 2024. The new direct number for this feature is 800-860-5704.
STEP-BY-STEP INSTRUCTIONS
- Using your touch-tone phone, call: 800-860-5704
- When asked, enter “390” for your Credit Union Access Code.
- Enter your member number and press the # key. Enter your PIN (Last four of your SSN) and press the # key. Be careful–if you enter the PIN incorrectly three times, your PIN will be disabled. You must contact the credit union directly for reactivation.
- From this point on, CU*Talk will guide you through each step. Hint: This first set of options includes a brief tutorial (press “0”) with tips and hints for using the system. You can press * to return to the main menu at any time.
- When you have finished your last transaction, simply hang up the phone.
FIRST-TIME LOG ON INSTRUCTIONS
Your PIN will be the last four digits of your SSN. If you have any trouble gaining access, please contact us and we will be happy to help you!
NEW PHONE MENU OPTIONS
- Account inquiries, including balances and a list of recent transactions
- Perform money transactions, including transfers
- Hear current CU rates or calculate estimated loan payments
- Change your PIN
- Change to a different member number
- Other CU services, including locations and hours
- Repeat this menu
- End the call
- Hear the tutorial (Press * when done with the tutorial to hear the menu again)
New Account & Loan Suffixes
While your member/account number is staying the same, you will see your account and loan suffixes change in our system. You’ll also have the ability to add account nicknames in Online Banking to help you differentiate your accounts.
Mobile Wallet
- After 8am CT on Tuesday, September 3, you will need to delete and re-add the card to your mobile wallet in order to access it again.
| Tool |
Fri, Aug 30 |
Sat, Aug 31 |
Sun, Sep 1 |
Mon, Sep 2 |
Tue, Sep 3 |
| Branch |
Open |
Closed |
Closed |
Closed |
Open |
| Online Banking |
Unavailable after 5pm |
X |
X |
X |
✓ |
| Mobile App |
Unavailable After 5pm |
Coming Soon |
Coming Soon |
Coming Soon |
Coming Soon |
| Audio Banking |
Unavailable After 5pm |
X |
X |
X |
✓ |
|
Online BillPay
|
Unavailable After 5pm |
X |
X |
X |
✓ |
| Online Loan Application |
Unavailable After 5pm |
X |
X |
X |
✓ |
| ATM |
Reduced Limits After 5pm |
Reduced Limits |
Reduced Limits |
Reduced Limits |
✓ |
| Debit Cards |
Reduced Limits After 5pm |
Reduced Limits |
Reduced Limits |
Reduced Limits |
✓ |
| Credit Cards |
✓ |
✓ |
✓ |
✓ |
✓ |
| Checks |
✓ |
✓ |
✓ |
✓ |
✓ |
| Website |
✓ |
✓ |
✓ |
✓ |
✓ |